Privacy Policy

Effective Date: Oct 29, 2025

At The Drip Doctor LLC (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit https://thedripdoctor.com, schedule a service, or communicate with our team.

1. Information We Collect

We may collect:

• Personal Information, such as name, address, phone number, email, and service details you voluntarily provide.
  
  
• Billing Information, such as payment card or bank details processed securely for completed work.
  
  
• Technical Information, such as IP address, browser type, and device data collected automatically for site performance.
  
  
• Communication Preferences, such as your consent status for email or SMS notifications.

2. How We Use Your Information

Your information is used to:

• Schedule and confirm appointments.
  
  
• Send billing notifications, job updates, and reminders.
  
  
• Improve customer service and website experience.
  
  
• Provide limited promotional offers only if you opt in.

3. SMS Communication & Consent (ServiceTitan Required Language)

“By submitting this form and signing up for texts, you consent to receive text messages from The Drip Doctor, LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

“The Drip Doctor, LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

Customers are verbally informed that:

• “Message and data rates may apply.”
  
  
• “Message frequency may vary.”
  
  
• “You can text HELP for support or STOP to unsubscribe at any time and no further messages will be sent.”

They are also informed that their phone number will not be shared with third parties for marketing or promotional purposes.

4. Data Protection & Security

We implement industry-standard encryption and restricted access protocols to protect your data. Although no online method is 100% secure, we continuously update our safeguards.

5. Cookies & Analytics

Our site may use cookies to improve functionality and analyze traffic. You can disable cookies in your browser settings at any time.

6. Your Rights

You may:

• Request access to or correction of your information.
  
  
• Withdraw consent for communications.
  
  
• Request deletion of your personal data (subject to legal obligations).

Contact support@thedripdoctor.com or 678-932-6117 to make such requests.

7. Policy Updates

We may revise this Privacy Policy periodically. Updated versions will appear on this page with a new effective date.

8. Contact Us

The Drip Doctor LLC
4355 Shallowford Industrial Pkwy

Marietta, GA 30066
support@thedripdoctor.com
678-932-6117